Frequently asked questions
We sell only new genuine Mercedes-Benz, SMART and Maybach car parts and accessories. Your ordered car parts will come directly from Mercedes-Benz car part manufacturer warehouses in Germany.
Commercial and private persons can order on our website.
We sell only new genuine Mercedes-Benz, SMART and Maybach car parts and accessories.
The vehicle is always seen in the direction of travel, so the right side is the driver's side of UK car (RHD).
The most accurate way to search for car part is original Mercedes-Benz manufacturer’s part number. Most of Mercedes-Benz genuine car parts have the original part number stamped on the back of the part or written on the sticker. Usually, Mercedes-Benz original part number starts with a letter A and has ten digits part number. Please check your old part and find the original part number on it. Enter that part number into our website section ‘’Search by original part number’’ and press the button ‘’Search part’’. System will check our stock and show car part price. You can order it straight away, just press the button ‘’Add to cart’’ and part will be added to your shopping basket on our website.
No worries, it still can be found. As this Mercedes-Benz data base does not show German back ordered parts. Just write us to our email [email protected] or chat on our website, send us original Mercedes-Benz part number and VIN/Chassis number of the car. Our team will contact Mercedes-Benz part supplier and let you know the price and delivery time.
If you use original part number which was stamped on your old car part, it will be the most accurate way to search and order a new genuine Mercedes-Benz car part replacement. Use of this part number is a 100% guarantee that you will receive identical genuine new Mercedes-Benz car part, only difference to your old one that it will be a new one.
No problem, just write us to our email [email protected] or chat on our website, send us Chassis/VIN number of your car and a list of car parts you need. Our team will check and let you know the prices and delivery time.
Our system accepts only original Mercedes-Benz part numbers or Chassis/VIN numbers, we need one of those digits. Vehicle identification/chassis number (VIN) is at the bottom left or right side of the windshield and in the car registration document V5. Just write us to our email [email protected] or chat on our website, send us original Mercedes-Benz part number or VIN/Chassis number of the car. Our team will check Mercedes-Benz part database and let you know the price and delivery time.
Most of Mercedes-Benz genuine car parts have original car part number stamped on the back of the part. Please check your old part and find the original part number on it. Then just type it into the ‘’Search field’’ and press button ‘’Search’’. Search result will show the price of entered part. You can order it straight away. In case you cannot find it, just write us to our email [email protected] or chat on our website, send us Chassis/VIN number of your car and a list of car parts you need. Our team will check and let you know the prices and delivery time. Here are some example pictures of how Mercedes-Benz original part numbers looks like on the real parts.
Vehicle identification/chassis number (VIN) is at the bottom left or right side of the windshield and in the car registration document V5. Please send it to our email [email protected] or chat on our website. Our team will check Mercedes-Benz parts database and let you know the price and delivery time of the genuine or aftermarket Mercedes-Benz parts you need.
Here are some example pictures of where you should look for the Mercedes-Benz VIN/Chassis number on the car.
We offer a few discount options for all of our online customers. Orders over 500 GBP -2%, over 1000 GBP -5% discount. All discounts are calculated automatically in the shopping cart.
We will send you an invoice copy of your order immediately after your order to your given email. And another DHL courier company email notification with the tracking number when your package leaves our sorting centre.
Delivery prices of large measurements car parts (e.g. bonnet, door, bumper, rims, etc.) are calculated individually. Please send us the part number and delivery post code to our email [email protected]. Our team will calculate the price and contact you.
All new genuine Mercedes-Benz car parts are covered by Mercedes-Benz manufacturer warranty. Mercedes-Benz manufacturer warranty is applied only when customers car Chassis/VIN number is entered into the order details. Check Mercedes-Benz parts manufacturer warranty terms for more details and our website Terms and conditions. All aftermarket manufacturers parts are covered by their manufacturers warranty.
No additional charges. All prices are total including VAT.
Parts, which are in original intact packing, working condition can be returned in 14 days, costs covered by buyer. See other terms in section "Return Policy"
Before returning an item, you must contact us by email [email protected] to get a return code and return address from us. Otherwise, the return will not be accepted.
We accept most major UK bank cards.
Refunds are issued within 4-6 business days after the part is returned to our company or partner warehouse and inspected for damage.
Your payment will be refunded to your bank/card account in 4-6 business days.
Usually, delivery will take 3 to 4 business days, depending on part you order and delivery address. But if ordered part is on Germany back order it usually takes 5-7 business days or longer. Please check our Delivery policy.
You can contact us by email or Chat on this website and send part list you need together with your cars VIN/Chassis number, we will get back to you with prices and available delivery dates.
This can happen when your car has multiple variations of the same part. In such situations, to check which one is suitable for your car, the best way is always to contact us by email. email [email protected] or chat on our website. Please send us the original entered Mercedes-Benz part number and the vehicle's VIN/chassis number. Our team will check the Mercedes-Benz database and let you know which one is correct.
Step 1 Enter VIN/Chassis number into online catalog search field
Step 2 Confirm car model
Step 3 Select car parts group
Step 4 Select car parts subgroup
Step 5 Click a part number to check the price
Step 6 Add part to shopping cart and order
